Shipping & returns

Shipping

How much does shipping cost?
Standard shipping is free for orders over €50. For orders below this amount, the cost is [amount].

When will I receive my order?
[For example: 2-5 business days in Italy.] You will receive a tracking link by email as soon as the parcel is shipped.

Where do you ship?
[List the countries served: Italy, Europe, etc.]

Can I track my order?
Yes, you will receive a link to follow the shipment status.

Returns

How long do I have to return a product?
You can return products within [number] days of delivery, easily and without complications.

How do I start a return?
[Explain the process: contact support, fill in the form, etc.]

When will I receive my refund?
The refund is processed within [number] business days after the return is checked.

What if I receive a damaged or incorrect product?
Contact us right away at [email] with photos and your order number: we will arrange a replacement or refund.

Need help?

See the FAQ or contact support at [email].