Frequently Asked Questions

Orders and Payments

How do I place an order?
Add products to your cart, log in or sign up, and complete the payment. You’ll receive a confirmation via email.

What payment methods do you accept?
[List the available methods here: credit card, PayPal, bank transfer, etc.]

Can I change or cancel an order?
[Indicate the timeframe within which this is possible and how to contact us.]

Shipping

How much does shipping cost?
Standard shipping is free for orders over €50.

How long will it take to receive my order?
[Specify delivery times, e.g., 2–5 business days in Italy.]

Do you ship internationally?
[List the countries you serve and any applicable delivery times or costs.]

Returns and Warranty

How do I return a product?
Returns are easy within 30 days. [Explain how to initiate a return request.]

Do the products come with a warranty?
[Specify the duration, e.g., 24 months, and what it covers.]

Products

Are MLK+ cables compatible with all devices?
USB-C cables support Power Delivery up to 65W and work with most latest-generation laptops, tablets, and smartphones.

Do the smart glasses support multiple languages?
Yes, some models support translation in up to 137 languages. [Add any details about calls and Bluetooth.]

How do I check case compatibility?
Select your iPhone model from the category and check the product page for the compatible model.

Wholesale and Partners

How can I become a reseller or distributor?
See the “Become a Partner” or “Distributor Login” section for information on wholesale and trade shows.

Contact

How can I contact customer support?
[Provide email, phone number, hours of operation, and the contact form.]